Store Policy

Exchange & Refund Policy

Fair to you. Sustainable for us. Please read before initiating a request.
1
Exchange 7 days
Size/color exchanges within 7 days of delivery. Item must be unused, in original packaging, with all tags and gifts.
2
Refund 3 days
Refunds within 3 days of delivery for unused items (hygiene-sensitive categories excluded). Shipping/COD fees are non-refundable unless our error.
3
Defects QC Covered
Manufacturing defects or wrong items are fully covered. We replace or refund after verification.

How to Start an Exchange or Refund

1
Submit Request
Use our contact page with order number, item, reason, and photos (unboxing if defective).
2
Approval & Guide
We confirm eligibility and share the return address and packing instructions.
3
Ship Back
Use secure packaging; keep the courier receipt until your case is closed.
4
QC & Resolution
Inspection within 24–72 hours of arrival; we then process your exchange or refund.
Exchange Policy
  • Request within 7 days of delivery with order number.
  • Item must be unused, unwashed, undamaged, with tags, stickers, warranty cards, and any free gifts.
  • Like-for-like exchanges (size/color). If out of stock, we offer store credit.
  • Customer pays return shipping for size/color changes; if we sent a wrong/defective item, we cover two-way shipping.
Refund Policy
  • Refund requests must be raised within 3 days of delivery.
  • Eligible only if the item is in resale condition (no wear, stains, odors, or missing parts).
  • Shipping and COD fees are non-refundable unless the error is ours.
  • Refunds are issued to the original payment method or as store credit where applicable.
Non-Returnable Items
  • Personal care, perfumes once opened, undergarments, customized/engraved products.
  • Final-sale/clearance items clearly marked as non-returnable.
  • Gift cards and digital downloads.
Packaging & Inspection
  • Use original box/pouch where possible to avoid transit damage.
  • Include invoice, warranty card, and any gifts to avoid partial deductions.
  • QC time: 24–72 hours after the product reaches us.
Wrong/Defective Items
  • Share an unboxing video and clear photos within 24 hours of delivery.
  • Replacement or refund at no extra cost after verification.
Gifts & Exchanges
  • Gifts can be exchanged by the recipient with order proof.
  • Refunds (if approved) go to the original purchaser’s payment method.
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Need Help?
Questions before sending anything back? Talk to us—we’ll guide you to the fastest resolution.
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Before You Ship
  • Remove personal items from pockets/boxes.
  • Include invoice and all accessories/gifts.
  • Write the order number outside the parcel for faster QC.
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Refund Timelines
  • Store credit: instant after QC.
  • Bank/MFS: 2–7 business days after approval.
  • COD refunds: sent to a nominated MFS/bank account.
By submitting a request, you confirm that you have read and agree to this policy. We may update this page to reflect operational changes.